Data Protection, Privacy, and GDPR Statement

At LifeTec Health & Living Ltd we are committed to protecting and respecting your privacy. This Data Protection, Privacy, and GDPR Statement explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with us through direct in-person selling, in compliance with the General Data Protection Regulation (GDPR), Medical Device Regulation (EU) 2017/745 (MDR), and other applicable data protection laws.

  1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, address, phone number, email address, and other contact details.
  • Financial Information: Payment card details and bank account information.
  • Business Information: Company name, job title, business address, and other business-related details.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  • Medical Device Information: Details related to the purchase, usage, and performance of the medical devices, including any incidents or feedback related to the medical devices.
  1. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide Products and Services: To process orders, deliver products, provide customer support, and ensure the safety and performance of medical devices.
  • To Improve Our Services: To understand how our website and products are used and to improve their functionality and safety.
  • To Communicate With You: To send you updates about your order, respond to your inquiries, and provide information about our products and services.
  • For Marketing Purposes: To send you promotional materials and updates, where you have consented to receive such information.
  • For Regulatory Compliance: To comply with the MDR requirements, including post-market surveillance, vigilance reporting, and maintaining technical documentation.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and industry standards.
  1. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Where the processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Where the processing is necessary for compliance with a legal obligation to which we are subject, including MDR requirements.
  • Legitimate Interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that these interests do not override your rights and freedoms.
  1. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, order fulfillment, and marketing assistance.
  • Business Partners: Partners who work with us to offer products or services to you.
  • Regulatory Authorities: To comply with MDR requirements, including notifying competent authorities of incidents related to medical devices.
  • Compliance with Laws: To comply with legal obligations, including law enforcement requests and other governmental demands.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
  1. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure. These measures include:

  • Encryption: Secure encryption of data during transmission and at rest.
  • Access Controls: Restricted access to personal data to authorized personnel only.
  • Regular Audits: Regular security audits and assessments.
  • Medical Device Safety: Implementing additional security measures to ensure the safety and performance of medical devices, as required by MDR.
  1. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. The retention period will vary depending on the type of data and the purpose for which it was collected. For data related to medical devices, we will retain the information in accordance with MDR requirements.

  1. Your Rights

Under the GDPR and MDR, you have the following rights:

  • Access: To request access to your personal data and information about how we process it.
  • Rectification: To request correction of any inaccurate or incomplete personal data.
  • Erasure: To request the deletion of your personal data under certain circumstances.
  • Restriction: To request restriction of processing of your personal data under certain conditions.
  • Data Portability: To request the transfer of your personal data to another organization.
  • Objection: To object to the processing of your personal data under certain circumstances.
  • Withdraw Consent: To withdraw your consent at any time, where we are relying on consent to process your personal data.

To exercise your rights, please contact us at CustomerService@LifeTec.ie or phone +353(0) 1 968 5100

  1. Changes to This Statement

We may update this Data Protection, Privacy, and GDPR Statement from time to time. Any changes we make will be posted on this page, and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this statement.

  1. Contact Us

If you have any questions or concerns about this Data Protection, Privacy, and GDPR Statement or our data practices, please contact us at:

LifeTec Health & Living Ltd
Island View
Moyne Road
Portmarnock
Co Dublin
D13 H1F8
Ireland

Email: CustomerService@LifeTec.ie
Phone: +353(0) 1 968 5100

By using our website or engaging with us, you acknowledge that you have read and understood this Data Protection, Privacy, and GDPR Statement and agree to be bound by its terms.